Deloitte x SCADpro
Digital Government and Citizen Experience
Government leaders often hear about new ways of delivering services or new ways of delivering existing services. But without the emotional impact of being able to “see” how those new services may improve people’s lives, the very immediate feeling of risk often outweighs any new benefit. So a demo showing potential future government services can help encourage change in government.
Duration: 10 Weeks (January 2023 - March 2023)
Role: Project Manager, Research Lead
Course: SCADpro - Professor Ascanio
Team members: 15 members, 7 countries, 5 majors
Applied Skills: Project Management, Leadership, User Research, Communication
My role
Led a cross-functional team to improve digital government services for US citizens
Managed project timelines and resources to ensure successful delivery
Conducted user research to gather insights and inform the design of the digital government service
Utilized design thinking methodologies to ideate, prototype, and test solutions
Coordinated with Deloitte to ensure seamless integration of the new service
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